Who we are

Our website address is: http://gsofttechnologies.com.

Project terms

• All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.

• By accepting a quote, you agree to and accept the terms and conditions of G-Soft Technoogies. Acceptance can be verbal, by email, payment of Initiation, signing a quote.

• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.

• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by G-Soft Technoogies.

• There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis.

• G-Soft Technoogies will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.

• Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.

• Any bugs (programming errors) reported during or just after the development does not attract additional charges.

• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.

• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will G-Soft Technoogies be liable for any delays caused by change in the project brief.

• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.

• Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.

• Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.

• If your website/application is not hosted on a G-Soft Technoogies server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.

• G-Soft Technoogies software codes (not including open source software) are copyrights of G-Soft Technoogies. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.

• G-Soft Technoogies CMS is a proprietary CMS of G-Soft Technoogies. G-Soft Technoogies owns copyrights of all codes written for any client, unless arrangements are made prior to start of the project. G-Soft Technoogies warrants a license to use any custom built software for the client, for their use only. This license is granted while paying for the hosting. G-Soft Technoogies CMS cannot be transferred to any external host; this includes any access to the software codes.

• The website or software application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.

• Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although G-Soft Technoogies does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.

• G-Soft Technoogies takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares. We suggest you to take regular back-ups to avoid any disruptions.

• G-Soft Technoogies offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.

• Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.

• Hosting charges are not included in the quotations unless mentioned otherwise. G-Soft Technoogies can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. G-Soft Technoogies will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

• G-Soft Technoogies generally builds and tests the websites/applications on our own servers or hosted domains. G-Soft Technoogies cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.

• Nothwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with G-Soft Technoogies, upon full payment of any outstanding invoices, G-Soft Technoogies will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.

• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.

Digital Marketing Package or Digital Strategy Package Terms:

All digital marketing/strategy packages are for a minimum of 9 months period. Thereafter, cancel anytime with clear one month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party softwares or marketing expenses are included.

G-Soft Technoogies employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to info@gsofttechnologies.com

Payment terms:
Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same.

There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Cancellation:
All digital marketing/strategy packages are for a minimum of 9 months period. Thereafter, cancel anytime with clear one month email notice.

G-Soft Technoogies reserves the right to terminate at anytime with written notice to the Client.

Payments and Refund Policy

• All prices are quoted in Indian Rupees are inclusive of GST unless specified.

• All invoices are to be processed as per the schedule via your preferred method of payment.

• There is a surcharge charged for payments made via 0 Accounting Software. This is charged by Stripe for the credit card payments.

• Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live.

• Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.

• G-Soft Technoogies reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 60% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.
For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

• Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of 350 rupees per month, from the due date.

Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. G-Soft Technoogies will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

• If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.

• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.

• Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified atleast 30 days before the renewal date.

• G-Soft Technoogies generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

Return Policy

Please review our return policy before purchasing any of Vose Software’s software products.

G-Soft Technologies offers a detailed description of its software. Therefore, it is assumed that the buyer has reviewed his/her product of choice, has requested a demonstration of the product or used a trial version if available, and is satisfied with its quality before effecting actual purchase of said product. With knowledge of the above, no refund/return request should be solicited by the buyer/user on such basis. All software is non-returnable. Such as all website and hosting plan are non-returnable.

Refund Policy

we are not accepting product return so all products are non-refundable .

We will, of course, nonetheless review return/refund requests on defective software. Vose Software guarantees the quality all its software products listed on this Web site. Therefore, if your product is defective in any way, it can be replaced with another version of the same software, at no extra charge to the user.

Please send all return/refund requests to refund@gsofttechnologies.com, as well as your reason for such request. A reply will be sent to you after it has been determined whether a return/refund is necessary. If it is determined that your product is defective, you must relinquish ownership of your license to qualify for a refund.

While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

  • Development/Post-sales operations has not yet started
  • The issues with the project are beyond the scope of rectification/resolution/fixing
  • You have not violated our payment terms
  • You have not used any information for monetary/business benefits (gained during the course of association)
  • The reasons you made are valid/rational/realistic enough to qualify for refund trial
  • Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing.
  • You have presented all the proofs and evidences surfacing your refund claim
  • The claim does not arise from any billing dispute coming from your bank or payment vendor

*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?;

Pre-Refund Refund query is processed, analyzed and checked for veracity Match the query with the agreeable parameters and valid reference points Arrange for refunds in permissible situations and settle fully or partly, as the case may be Post-Refund Sign a proof agreementUnless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course Transaction The refund may take 7-10 business days to process, after the refund agreement is signedYou will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process. 

Cancellation Policy

All digital marketing/strategy packages are for a minimum of 9 months period. Thereafter, cancel anytime with clear one month email notice.

In term of all hosting packages are for a maximum 5 year and minimum one month after time periode of purchased hosting we can cancel any time with previouse 15 days email notice .

Such as all web design , web development and mobile application development packages are for one year anual maintence period. Thereafter, cancel anytime with clear one month email notice.

All types of software packages are for a maximum one year period . Thereafter, cancel anytime with clear 15 days previose email notice.

G-Soft Technoogies reserves the right to terminate at anytime with written notice to the Client.